FAQ – Frequently Asked Questions – AT3 Tactical

Answers to the most common customer questions below. Still have questions? Contact us

Shipping

Returns and Warranty

Payment

Product Guides

Other

Shipping

What is the shipping cost?

Shipping is free on orders that exceed $50 before tax and shipping.

Orders that are less than $50 will have a $7.99 shipping charge added.

When will my order ship out?

Order by 1 PM CST for Same Day Shipping (Mon-Fri). Orders placed after 1 PM CST or on weekend will ship the next business day.

Has my order shipped?

All orders will receive a confirmation email as soon as the shipment is processed.

Check Spam folder if you can’t find the email in your Inbox. If there isn’t a message in your spam folder Contact Us

How do I track my order?

A tracking number is included in the confirmation email, after the order has shipped.

Email updates will also be delivered throughout the process.

Do you ship outside the USA?

Due to the complexity of exporting firearms components, AT3 Tactical can only ship to the United States.

Returns and Warranty

What is your return policy?

We offer a 90 day No-Hassle Return for all orders. Returns must be returned in original packaging and in new condition.

Here is a link to the Returns and Warranty page on our website

How are returns handled?

Contact Us with your order number and reason for the return. We will send a prepaid return label for you to use to send the product for the return or exchange.

What are your product warranties?

Warranties vary by the product, please view the product on our website to see the warranty information or Contact Us for further questions.

Payment

What are my payment options?

All credit and debit cards are accepted.

Unfortunately, PayPal is unavailable due to their policy against processing gun and gun accessory transactions.

Do I have to pay sales tax?

Tax is based on the billing address on your order. Orders billed to an address in Minnesota will be charged MN state sales tax; orders billed to all other states are exempt to MN sales tax.

Do you accept PayPal?

No, due to PayPal’s policy to not process payments for gun parts and related accessories.

Product Guides

Questions about your AT3 RD-50?

Q: Why do I see a red glare when I look through the sight?

A: A red glare across part or all of the lens is generally caused by a light in the room reflecting off the lens. Try changing lighting conditions, and the issue should go away.

Q: Why does the red dot appear misshapen/not like a dot? (“Starburst”, “Arc”, or “Comma” shaped reticle)

Generally, distortion in the red dot is caused by how your eye perceives the dot, due to astigmatism. Astigmatism is very common, but it’s not noticed until using a red dot sight.

To check the actual shape of the dot: try looking at the dot through your rear peep sight, or take a picture of the dot with a camera – most likely the dot will appear round in both tests.

If you are struggling with this issue, here are a couple of tips:

  • Reduce the brightness of the dot to the lowest setting where the dot is still clearly visible.
  • Try using the sight in better lighting conditions, like outdoors.
  • Try looking “through” the dot and focusing on the target, versus looking “at” the dot.
  • Still having issues? Contact us – we’re glad to help

Questions about your AT3 LEOS?

Q: Why do I see a red glare when I look through the sight?

A: A red glare across part or all of the lens is generally caused by a light in the room reflecting off the lens. Try changing lighting conditions, and the issue should go away.

Q: How do I turn off the sight?

Press and hold the power button for 3 seconds.

Q: Why does the red dot appear misshapen/not like a dot? (“Starburst”, “Arc”, or “Comma” shaped reticle)

Generally, distortion in the red dot is caused by how your eye perceives the dot, due to astigmatism. Astigmatism is very common, but it’s not noticed until using a red dot sight.

To check the actual shape of the dot: try looking at the dot through your rear peep sight, or take a picture of the dot with a camera – most likely the dot will appear round in both tests.

If you are struggling with this issue, here are a couple of tips:

  • Reduce the brightness of the dot to the lowest setting where the dot is still clearly visible.
  • Try using the sight in better lighting conditions, like outdoors.
  • Try looking “through” the dot and focusing on the target, versus looking “at” the dot.
  • Still having issues? Contact us – we’re glad to help

What AR-15 parts will fit my 308/AR-10?

Generally the product description or title will have 308 or AR-10 if it fits a 308 AR. The only parts exchangeable from an AR-15 to an AR-10 are the following:

  • Buttstock assemblies
  • Triggers and trigger springs
  • Bolt catch roll pin
  • Hammers and hammer springs
  • Pistol grips (a spacer may be needed for certain models)
  • Buffer Tube
  • Disconnector and disconnector spring
  • Buffer detent
  • Magazine release buttons and springs
  • Safety selectors

If the product isn’t titled or described with 308 or AR-10 than it is made for AR-15.

Will this Magpul furniture kit fit my AR?

All Magpul furniture kits have a carbine length handguard, read below FAQ to learn more about handguard sizes, and are Mil-Spec only. If you currently have a Commercial buffer tube, we offer a Mil-Spec buffer tube you may purchase so the furniture kit will fit. Here is a link to the Mil-Spec buffer tube. Some of the color options may not match brands other than Magpul: FDE, OD Green, and Grey.

Cross Section of Milspec versus Commercial Buffer Tube

Handguard compatibility/Determining the right handguard.

A low profile gas block is generally needed for a free float handguard. If you are looking at a drop-in handguard a measurement is needed. The place to measure on your AR barrel is from the front of the upper receiver to the back of the gas block/front sight.

AR 15 Barrel

Based on the measurement, the following lengths are the indicated gas system:

  • Pistol is 4.7″
  • Carbine is 7.8″
  • Mid-Length is 9.8″
  • Rifle is 13.2″

Once you determine the gas system length, you can choose the correctly sized handguard.

If you don’t know the type of handguard you want check out this article.

Other

How do I change quantities or cancel an item?

When your in the shopping cart, clock on the + or – on the sides of the current quantity to change them. If you wish to cancel an existing order or item from an order Contact Us with your order number and request the cancel of the order or item.

How do I change the email address for my account?

Contact Us with your old email and request it be changed to the new one.

Do you offer discounts to Military and Law Enforcement?

Yes, we do. Contact Us to get your discount.

Can I back-order items out of stock?

No, we don’t accept back orders.

Do you accept purchase orders?

Purchase orders are accepted on a case by case basis. Please Contact Us for further details.

Do you have a retail store?

We don’t have a retail location at this time.

Didn’t see your question?

If you didn’t see your question, Contact Us.